Refund Policy - Terms & Conditions
Legal Disclaimer
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Reptile Auctions Refund Policy & Disclaimer
At Reptile Auctions, we are committed to providing high-quality reptiles and ensuring our buyers make informed decisions when purchasing live animals. By proceeding with a purchase, the buyer acknowledges and agrees to the following terms and conditions:
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1. No Refunds or Returns
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Once a reptile has left our facility, we do not accept returns or offer refunds under any circumstances.
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This policy is strictly in place due to the risk of exposure to mites, diseases, or other external factors once the reptile has left our care.
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2. Buyer Responsibility
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It is solely the buyer’s responsibility to ensure they are fully prepared to care for their new reptile before making a purchase.
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Buyers must provide valid identification and a current reptile license before collecting any live reptile.
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For interstate buyers, all necessary import permits must be arranged before shipment. We will not proceed with sending any reptiles without proper permits in place.
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3. Sexing & Genetics Disclaimer
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We do not guarantee the sex of any reptile unless explicitly stated as sexed. Juveniles are sold as unsexed.
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Reptiles advertised as 66% het have a 66% probability of carrying the specified gene(s), but this is not a guarantee.
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Reptiles advertised as 100% het visually appear normal but are genetically carrying the advertised traits.
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4. Health & Genetics Liability
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Once a reptile leaves our breeding facility, Reptile Auctions is not responsible for its health, condition, or genetic outcomes.
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We guarantee our reptiles are healthy and bred from pure, proven genetics at the time of sale. However, we cannot be held liable for any health issues, illnesses, or genetic concerns that arise after the reptile has been collected or shipped.
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5. Holding Policy & Additional Fees
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If a reptile is purchased but not picked up within 3 months, we reserve the right to retain 50% of the payment to cover feeding, cleaning, and maintenance costs incurred during this period.
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After the 3-month period, if no arrangements have been made for pickup, we may re-list the reptile for sale, and if there has been no attempt to fulfil the purchase after a 6 months period then no refunds will be issued.
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6. Policy Updates & Changes
This disclaimer and refund policy is current at the time it is written on this website. Any changes made to this policy will be accepted as current and enforceable from the moment they are updated.
By purchasing a reptile from Reptile Auctions, the buyer acknowledges and fully accepts this policy. These terms are non-negotiable and strictly enforced to ensure the health and safety of all our reptiles.
For any questions regarding this policy, please contact us before completing a purchase.
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